Driving Operational Excellence for London Lash Pro

Renowned in the eyelash extensions and beauty sector, London Lash has distinguished itself in the market with the release of innovative products, meticulously crafted and endorsed by well-known lash artists. With the stellar growth the brand had already seen, they were seeking enhanced operational efficiency in order to expand their reach further.

Enter Patchworks!

The Challenge

The primary objective was to integrate 14 Shopify Plus sites into NetSuite, which made the Patchworks platform the perfect solution. With a tight deadline of three short months until go-live, the need for seamless integrations was paramount. Migrating from their old iPaaS platform to one more sturdy and scalable was critical for streamlining sales orders, inventory, fulfilment, refund, and customer data processes.

The Solution

Patchworks Agency Partners, Knotted Commerce, took the migration from London Lash’s previous iPaaS platform to Patchworks in their stride due to their wealth of experience. Leveraging Patchworks’ expertise in connecting disparate systems, Knotted Commerce delivered an integration platform that seamlessly synchronised data between the e-commerce platform, inventory management system, and CRM.

Why Knotted Commerce?

Having previously delivered on Patchworks projects, Knotted Commerce confidently delivered reliable integrations for London Lash - and at speed!

London Lash chose Knotted Commerce as their integration partner because of their commitment to delivering at speed, which enabled the completion ahead of deadline and a business able to ramp at scale with operational ease.

The Results

The project was delivered ahead of the agreed timeline by Knotted Commerce and established a new standard for operational efficiency for the brand. With Patchworks enabling such integrations, this delivered crucial flexibility and scalability which was essential for such a rapidly expanding brand. Since the go-live, London Lash has already seen improvements in many crucial operational aspects.

“We have already seen efficiency improvements in outbound pick and pack, inventory management and customer service through more streamlined processes” said Matt Smith, Operations Manager at London Lash Pro.

360º Validation of their business
Prior to commencing any project, we conduct a comprehensive business assessment, delving deeply into the brand and examining each department thoroughly. With a holistic view of their operations, we equipped London Lash with a bespoke integration platform designed specifically for their business needs.
Saving time and money
By minimising team involvement and eradicating manual data entry, the Patchworks platform liberates valuable time and resources, which can then be reinvested directly into enhancing the London Lash brand. With the added benefit of eliminating human error, the company can steer clear of expensive mistakes, ultimately boosting their bottom line.
Sell more, sell better
Not only does Patchworks automate data transfers and reduce the need for manual entry, but it also extends the processing power of London Lash's systems – allowing them to sell more, improve fulfilment and increase customer satisfaction.
Built to grow
Equipped with a unified dashboard for integration creation and management, Patchworks empowers London Lash with the flexibility to seamlessly incorporate new systems and replace outdated ones. This also grants them the liberty to embrace new channels and expand into different territories as their business flourishes.
Automate high volumes of data
London Lash stands out as the ideal brand to challenge for handling substantial website traffic - London Lash has now implemented an integration platform that seamlessly automates the entire process.
An extension of their team
London Lash collaborates with Patchworks as a reliable extension of their IT team. Instead of navigating through support channels for numerous systems, our engineers are readily available to provide London Lash with any necessary technical assistance, eliminating the need to wait on hold.