Creating inventory reliability for Bare Minerals

"Patchworks made what I initially considered to be a daunting task simple and easy. The entire project was very well organised and structured. I always felt that they truly had the client's needs in mind, and went above and beyond on a number of occasions - resulting in 50% reduction in cancelled orders from incorrect inventory status and revenue increased 100% post project."

Claire Wilson - eBusiness Director UK&I | Orveon Global - Bare Minerals & Laura Mercier

The challenge

The Bare Minerals brand were struggling with inventory issues, in that the incorrect inventory was being served to their Shopify front end.

To resolve this, the brand wanted to improve inventory reliability by feeding Shopify with inventory levels directly from their 3PL, GXO.

However, Shopify and GXO needed an integration layer between them to reliably transfer data from one system to another - which is where Patchworks came in.

The results

A full integration between Shopify and GXO was provided by Patchworks, and this resulted in reliable inventory levels - achieving a 50% reduction in order cancellations caused by incorrect inventory being served to the Shopify front end.

Because of this, the brand saw a 100% increase following the golive of the project, as they were able to start marketing the website once they had a reliable inventory feed in place.

360º Validation of their business
A full business assessment and deep dive into the brand was undertaken, looking into each different department. This allowed us to understand a full view of their operations and how the solution could support the successful growth of their business.
Enterprise support
The number of sales and traffic that enterprises see means they often need extra support from their integration partner – and Bare Minerals is a great example of that. We customised the package to meet specific needs, including offering hypercare support to make sure each of their highly anticipated product launches runs smoothly.
Automate high volumes of data
By creating ease of automation for the brand, this helps to reduce the team intervention required to resolve inventory issues on-site meaning that these resources can be fuelled back into the brand - and with no risk of human error, the company can avoid costly mistakes and improve their bottom line.
Built to grow
With a single dashboard to create and manage integrations, Patchworks gives Bare Minerals the flexibility to add new systems and swap out old ones with ease, as well as the freedom to adopt new channels and territories as they grow.
Sell more, sell better
The brand saw a 50% reduction in cancelled orders resulting from incorrect inventory status. Revenue also increased 100% post golive as the brand were able to start properly marketing the website once their inventory issues were resolved with a reliable inventory feed established.
An extension of their team
Bare Minerals works with Patchworks as an extension of their team, helping to structure and organise the project and streamline processes - our engineers are on-hand to help with whatever technical assistance the brand need.