Patchworks BI has arrived: here’s what you need to know

Patchworks is excited to announce the launch of our own business intelligence solution, Patchworks BI, for ecommerce brands looking to gain more insights from their data.

Since 2014, Patchworks has been helping brands solve the challenges of managing data between an ever-increasing array of core systems.

We enable businesses to take control of their data, by building complex but seamless data flows between systems. But now, we’re not just enabling brands to take control of their data - we’re empowering them to turn that data into usable insights which can help develop intelligent strategies to drive revenue and growth.

So, what exactly does Patchworks BI offer, and how can it help you?

What is Patchworks BI?

Patchworks BI is a secure, fully hosted and managed Reporting as a Service (RaaS) solution, managed by a dedicated team of BI analysts and data engineers.

By harnessing data that’s already flowing between your business systems, Patchworks BI generates a wealth of insights across different business areas in a clear, engaging way.

Patchworks BI is built upon the Microsoft Power BI platform with data hosted in a cloud-based data warehouse. This allows us to leverage the Microsoft ecosystem to deliver BI with greater performance than our competitors - ready to scale with your business.

There are three different tiers for Patchworks BI: Standard, Professional, and Enterprise. As an existing Patchworks customer, all you need to do is upgrade your current subscription to your preferred BI plan.

But regardless of your chosen tier, Patchworks BI offers fast, accurate, and meaningful data insights through a suite of reports developed by experts.

No more guesswork - it’s time to see the full picture.

What are the different tiers?

Patchworks BI offers three tiers for brands to choose from, based on the level of support and insights required.

Standard Tier

The Patchworks BI Standard Tier provides access to our core BI product, which is perfect for companies going through a period of growth or just starting out on their analytics journey.

Reports in the Standard Tier are split into three categories: Order Management, Inventory Management, and Advertising and Marketing.

These each include a standard set of metrics:

Order Management

• Orders
• Product & Sales
• Refunds
• Discounts

Inventory Management

• Sell-through
• Markdown
• Month-end inventory snapshot
• Days of inventory remaining
• ABC analysis

Advertising and Marketing

• Traffic
• Digital Spend
• Customer Insights

Professional Tier

The Patchworks BI Professional Tier includes all reports available in the Standard Tier, alongside additional professional reports and the ability to refresh data four times a day.

Additional reports in this tier are:

• Merchandise Report, which allows businesses to understand their stock status per day and enables buyers to view stock availability, retail value, weeks of cover, and published or unpublished products.
• Daily Alerts Report, which allows users to view a snapshot of activity from the previous day, including a concise and easy to understand summary of core metrics such as revenue, orders, and conversion rate.

Enterprise Tier

The Patchworks BI Enterprise Tier includes all Standard and Professional Tier reports and functionality.

However, this tier also includes a Patchworks professional services customisation package, allowing for the creation of new reports, and/or changes to existing standard and professional tier reports.

There is also an enhanced data refresh frequency, allowing for six refreshes a day, and 15 user accounts to be created.

The Enterprise Tier is fully integrated with the Patchworks enterprise platform, providing the highest level of support to ensure quick response time should there be any issues.

What does the future hold for Patchworks BI?

This is just the start for Patchworks BI. Our mission is to ensure that Patchworks customers can always access the very best analysis for their business data.

We are already developing new features and functionality, and look forward to hearing your feedback on what you’d like to see as the solution evolves.

By the end of 2023, we will deliver the Patchworks ecommerce Data Warehouse, enabling access to your data in a curated structure.

This means that, for those customers who don’t wish to use Power BI, our platform-agnostic solution will provide direct database access, so any system (for example, Tableau) can be used.

Interested in learning more about Patchworks BI, with more in-depth information about each of the metrics and reports offered in each tier? Download our Patchworks BI white paper to learn more about what the platform can do for you.

Or, get in touch. We’d be happy to chat about your business requirements and provide a consultation and demo.